metropolitan-bronze•12mo ago
plan error
I didn't cancel my subscription for 5 dollars and today when my subscription ended, instead of charging another 5 dollars my plan disappeared, maybe it had to do with the problem that had occurred previously, but I don't know...
Regarding the previous problem, I had accidentally switched to the 1-year plan, then I had to take it out and put in the 5-dollar plan even though I had gotten a month for free haha, but I wasn't worried and preferred to pay,
Maybe it was my mistake of not checking if it was signed on the website, I could have even tried to resolve it for you if necessary
If you can return the 5 dollar subscription I would appreciate it.
sorry for my translator english..
4 Replies
automatic-azure•12mo ago
@Migaku Payment Support
afraid-scarlet•12mo ago
Please dm me your migaku email, we can fix that ✌️
The payment is failing because you have insufficient funds on your card
If you charge it and tell me when it's ready, I can re-create your subscription
But please take that this doesn't happen in the future, if it happens again you will have to subscribe on the 9 dollar tier
metropolitan-bronzeOP•12mo ago
I went into payment and there was the bill to pay for 5 dollars, I paid and everything seems ok
@Nekyo
afraid-scarlet•11mo ago
Sadly that didn't reactivate your subscription, I can only start a subscription if the first payment I try to do works.
This means your subscription will run out next month again