genetic-orange•7mo ago
Sentence translation not working on chrome?
this use to be working, and for some reason now it doesn't generate my sentence translation to english
i thought it would go away with a restart or over time, but it keeps happening, and gives the same error when i manually click generate as well
Has anyone had this problem?
9 Replies
deep-jade•7mo ago
@federjon
1. What version of the extension are you running?
2. What browser are you using? Chrome? (If not Chrome, are you able to replicate the issue in Chrome?)
3. What OS are you on? Windows?
4. How often does this occur? Some of the time? All of the time?
5. Does this issue occur on specific pages, or any page? Can you share a URL/timestamp?
Are you using ChatGPT or DeepL?
genetic-orangeOP•7mo ago
Thanks for the reply!
1. version 1.18.0
2. I'm on Chrome 130.0.6723.117
3. Mac OS
4. Right now it's happening all the time
5. right now it's happening on netflix only, youtube seems to work
6. I'm using DeepL
oh, it seems to work when i switch from deepL to chatGPT
deep-jade•7mo ago
Hmm, not sure why that is
@Thinh is there a known issue where DeepL sometimes fails to generate a translation?
passive-yellow•7mo ago
Not that I know of. Do you have any thoughts on this @Saxon @Nekyo?
adverse-sapphire•7mo ago
Not to my knowledge - is this replicable on your end @Thinh?
Also @federjon what's your translation language output set as? In Card Creator settings?
genetic-orangeOP•7mo ago
it's set to English sir
passive-yellow•7mo ago
No I can't replicate it. Also @federjon were you using a VPN? Or do you have a change of network/region lately?
genetic-orangeOP•7mo ago
I frequently use a VPN ya, but for the testing just now I had it off and refreshed the page
I'll try turning off my VPN and clearing my cache tomorrow
passive-yellow•7mo ago
Yes, please do, and let us know how it goes