Can't download content on the app
Yesterday my app began systematically crashing everytime after 5 to 10 sec of using it. I decided to redownload the app because restarting my phone (xiaomi on xiaomi hyper OS) wouldn't do anything. After redownload, the app doesn't crash anymore but now I can't download my decks to use them offline. It says "can't connect to network"
9 Replies
(Note that it was working perfectly until yesterday and I didn't download or restarted my phone so nothing for the crashing problem to appear
please @ me for your answer. I assume you can't do anything about it?
Are you using a vpn at all? Also was this on standard or ea app?
@Migaku Android Support
No VPN. Can download the dictionary just fine but not the cards
I can try the EA app didn't there was in
If you pay for EA or lifetime then you can access the EA app (just search ea on android)
Ea doesn't work either
wise-white•3w ago
Hi, I'm sorry to hear that! Could you please try to reproduce the issue, than send logs using EA app:
Open side menu -> Account & App Settings -> Scroll down -> Send logs.
After you do this, please let me know!
Also what feature of the app you are using when this happened - Memory / Dictionary / Clipboard / YouTube / OCR?
Ah, I just saw that you were trying to use the Download Media feature.
Yes, unfortunately there’s a known bug with it — we’re already working on a fix. Thanks for your patience! 🙏
Yes, unfortunately there’s a known bug with it — we’re already working on a fix. Thanks for your patience! 🙏
Ok
Do you need the logs then ?
wise-white•3w ago
If the issue was while using Download Media, than no need
Ok